Connection problems

If you cannot connect to the GridGammon server, there are a few steps you can take to identify the cause of the problem.

No server response

If you suspect you cannot connect to the GridGammon server, launch your web browser and go to the GridGammon home page.

If you can reach the GridGammon web site, check the status of the GridGammon servers. If there is a general server problem, that link may contain additional information.

If you cannot reach the GridGammon web site, there may be a general network connection problem unrelated to your GridGammon software. If you see a message like this in GridGammon:

Unreachable message

you should wait a few minutes and try again to see if the problem goes away. Consult your network administrator or ISP support for more information.

Firewalls

If you are behind a firewall, you may need to modify your firewall settings to permit GridGammon to connect to the server. More information about GridGammon and firewalls.

Slow server

If your connection to the server feels slow, check the network connection toolbar for an indication of your connection quality. Note that other factors can affect your GridGammon performance, including CPU and network usage by other applications like iChat or iTunes.

Finally, if you are still having problems, contact GridGammon technical support at support@gridgammon.com.